In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
* Prior to opening a ticket or the filing of a grievance, the Flight Attendant is ENCOURAGED to discuss any concerns with a Flight Attendant Manager and/or Union Representative. A Flight Attendant who disputes a non-disciplinary action MUST make a written request for an investigation and review within thirty (30) days after the Flight Attendant has, or reasonably should have had, knowledge of the matter.
**If the non-disciplinary matter is one that can still be resolved (violation has not yet come to pass), Flight Attendants should attempt to reach Crew Planning or Crew Scheduling directly before filing a ticket with the Union. Please visit the AFA Scheduling page for more information.
NOTE: If you have received a Notice of Investigation (NOI) from Spirit - You MUST contact Spirit within 72 hours to schedule a meeting, do not open a new ticket. Once you have contacted Spirit management email a local grievance rep.